FAQ
FAQ
Common questions focus on scope, drawings, pricing, lead time, materials, outsourcing, and quality checks. The company’s website is intended to help customers quickly understand what kinds of practical requests it can handle.
What kinds of requests are the best fit?
The company is best suited to small-batch, slightly unusual, practical industrial needs such as metal tins, protective covers, label plates, trays, brackets, and other non-standard small items.
Can you work from a photo, video, or hand sketch?
Yes. Customers often ask about parts using a photo, video, or hand-drawn sketch. The company first checks manufacturability, material options, tooling needs, and whether the quantity is practical.
Do I need a drawing before asking for a quote?
A drawing makes quoting clearer. If there is no drawing, you can communicate first, but any quotation can only be an estimate until the requirements are clarified.
Do you offer fixed prices on the website?
No. Pricing for small-batch customization depends on drawings and quantity, so the website should not list fixed prices.
What is the usual lead time?
For regular small parts, the typical lead time is 5 to 15 working days. More complex custom work or outsourced steps need additional time, and repeated drawing changes will extend the schedule.
What materials can you use?
Common materials include cold-rolled steel, stainless steel, aluminum sheet, galvanized sheet, acrylic, and a small amount of plastic parts.
Can colors be customized?
Yes. Colors can be customized, but unusual colors require advance confirmation for color difference.
Do you outsource any process steps?
Sometimes. The company may outsource certain steps such as surface treatment, laser cutting, or printing. Customers who mind outsourcing should say so in advance.
How is quality checked?
Before shipment, the company generally checks dimensions, appearance, quantity, and packaging. Small batches are usually checked manually, while larger orders may use sampling inspection. If the customer has drawings, the drawings are the standard; if not, a sample confirmation is recommended.
What is not a good fit?
The company is not a good fit for very large standard-part orders, highly certified core safety components, very high-precision aerospace-grade parts, or large equipment.